Returns & Exchanges Policy

Effective Date: June 22, 2026

At McDonagh Wear, we want our customers to feel confident when shopping with us.

If your purchase does not meet your expectations, this Returns & Exchanges Policy explains the requirements and process for requesting a return, exchange, or refund.

This policy applies to purchases made through mcdonaghwear.com.

1. Company Information

This policy applies to:

Company Name:
MCDONAGH WEAR LTD

Website:
mcdonaghwear.com

Business Address:
81 Thompson Street
Burnley
Lancashire
United Kingdom
BB12 7BG

Email:
payment@mcdonaghwear.com

Phone:
+44 7460983929

2. Return Eligibility

Customers may request a return for eligible items when the following conditions are met:

• The return request is submitted within the required return period;

• The product is unused and unworn;

• The item remains in original condition;

• Any original packaging or labels are included where applicable.

Items that have been worn, washed, altered, damaged, or returned without required information may not be accepted.

3. Return Period

Customers should contact us within:

14 days of receiving their order

to request a return.

Before sending any product back, customers must contact our support team and receive return instructions.

Returns sent without prior approval may result in delays.

4. How To Request a Return

To begin a return request, please contact us with:

• Order number;

• Customer name;

• Email address used for purchase;

• Product details;

• Reason for return.

Our team will review your request and provide further instructions.

Please do not return items before receiving confirmation from our customer support team.

5. Return Shipping Responsibility

Return shipping arrangements depend on the reason for the return.

Customers may be responsible for return shipping costs unless:

• The wrong item was received;

• The item arrived damaged;

• The issue is confirmed to be caused by our error.

We recommend using a trackable shipping service when returning items.

MCDONAGH WEAR LTD is not responsible for returned packages lost during transportation without tracking confirmation.

6. Exchange Requests

Customers may request an exchange for eligible products.

Exchange requests are subject to:

• Product availability;

• Item condition;

• Completion of the return review process.

To request an exchange, please contact our support team before returning the product.

If the requested replacement item is unavailable, an alternative solution may be provided.

7. Refund Process

Once a returned item has been received and inspected, we will confirm whether the return has been approved.

If approved:

• Refunds will be issued to the original payment method;

• Processing will begin after approval;

• Your bank or payment provider may require additional time.

Refunds generally appear within:

5–10 business days after processing

8. Damaged or Incorrect Items

If you receive:

• A damaged product;

• An incorrect item;

• A missing product;

please contact us as soon as possible.

Please provide:

• Order number;

• Description of the issue;

• Supporting photographs where applicable.

We will review the information and provide appropriate assistance.

9. Items Not Eligible for Return

Returns may not be accepted where:

• The item has been used or worn;

• The product is damaged due to customer handling;

• The return request is submitted outside the applicable timeframe;

• The item is returned without prior communication.

10. Order Cancellation

If you wish to cancel an order, please contact us immediately.

Cancellation requests can only be considered before the order has entered processing or shipment.

Once an order has been dispatched, it must follow the standard return procedure.

11. Processing Time

After receiving returned items, our team will review the condition of the products.

Return assessments are usually completed within a reasonable timeframe after arrival.

Customers will be notified once the return decision has been made.

12. Contact Us

For returns, exchanges, or refund questions, please contact:

MCDONAGH WEAR LTD

81 Thompson Street
Burnley
Lancashire
United Kingdom
BB12 7BG

Email:
payment@mcdonaghwear.com

Phone:
+44 7460983929

Website:
mcdonaghwear.com

Thank you for shopping with McDonagh Wear.

We are committed to providing a transparent returns experience and supporting our customers throughout their shopping journey.

© 2026 MCDONAGH WEAR LTD. All Rights Reserved.